Innovative Support: Resolving Issues and Maintaining Your Businesses IT Operation Through Quick Resolution.
- TECHNICAL ASSISTANCE
Managed Service Desk Support
Alpha Innovations’ Managed Service Desk Support offers 24/7 IT assistance to keep your operations running smoothly and efficiently. Our expert support team is always on call, ready to address any technical challenges, from everyday troubleshooting to critical system issues. With comprehensive coverage that includes phone, email, and remote desktop support, we ensure that you receive fast, effective resolutions that minimize downtime and maintain productivity.
Who’s Behind Alpha’s IT Support Service Desk Team.
Each IT helpdesk professional at Alpha has a specific role with a set of responsibilities, providing ongoing IT support for small business and larger companies.Â
Service Desk Manager
This is the team leader who oversees all the IT support techs, and keeps everything running with speed and accuracy to ensure excellent customer serviceÂ
Dispatcher
The Dispatcher routes help tickets to the right resources, monitors their status, keeps clients informed, and ensures the incident is resolved quickly.
Helpdesk tech, Tier 1 Support
Acts as the first point of contact for users experiencing IT issues providing initial troubleshooting and technical support over the phone, email, or chat.
Systems Administrator, Tier 2
Tier 2 focuses on resolving issues that Tier 1 couldn’t handle, often involving in-depth troubleshooting, advanced system diagnostics, and specialized knowledge in specific technologies or applications.Â
The Service Desk Support Ticket Lifecycle
Your ticket’s life may be short, but a proven process happens once we receive it. In those 18 minutes to about an hour, we follow a standard operating procedure, ensuring each client receives the needed IT help services their specific issue requires.
When To Issue A Ticket To The Service Desk for Support.
If you are unable to resolve technical or IT-related issues on your own, reaching out to the service desk is the best way to get assistance and restore normal operations. Here are situations where you should consider submitting a support ticket:
- Your entire office is out of service, offline, & production is down.
You experience a technical problem that
disrupts your work.You have questions regarding the software or hardware you’re using.
You need help setting up a new device or application.
You suspect a security concern with your computer or network.
Alpha’s support team is dedicated to quickly addressing and resolving your issues, with most tickets being closed within an hour (unless dealing with more complex problems).
- MANAGED SERVICE
Why Outsource Your IT Service Desk?
Startups are often tasked with balancing tight budgets while scaling operations. Outsourcing your IT helpdesk can be an effective solution that provides immediate benefits without the need for full-time staffing. Here’s what you gain by partnering with an external IT helpdesk provider:
1. Cost Savings: Outsourcing is often more economical than recruiting, training, and retaining an in-house IT team. This allows startups to allocate resources strategically.
2. Access to Expertise: Our team consists of highly skilled IT professionals experienced in handling a wide range of technical issues, ensuring your business receives top-notch support.
3. Enhanced Efficiency: By outsourcing IT services, you can keep your focus on core business activities, confident that IT concerns are being managed by experts.
4. 24/7 Support: We provide round-the-clock assistance to address critical issues anytime, ensuring minimal downtime and continuous operations.
5. Strengthened Security: We implement and maintain advanced security protocols to safeguard your network and data, giving you peace of mind.
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Alpha Innovations simplifies complex technology into practical business solutions. We manage IT, communications, security, and backup systems – so you can focus on growth while staying fast, secure, and resilient in a changing market.
BUSINESS INFO
Mon-Fri:
8:00AM- 5:00PM
Sat: Closed
Sun: Closed
Phone:
(304) • 201 • 7485 – Helpdesk
(304) • 201 • 2616 – Sales
E-mail:
salesgroup@myalphainnovations.com
marketing@myalphainnovations.com
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